FAQ

FAQ

1) Security:

Privacy and security are our highest priorities. To preserve security, we require that all online transactions be processed via PayPal’s secure server. This way, you can rest assured that your private information is unable to be viewed during transfer by ANYONE on the internet — not even us.

PayPal is the #1 choice for sending money online, period. They incorporate a wide array of features and tools that ensure “privacy, prevention, and protection” — allowing your online shopping experience to be the most safe and secure one.

2) Besides the USA, where can I play these items?

ALL titles are available in the following formats:

A) DVD Region 1 ®Dolby Stereo 2.0 and selected items 5.1 Surround

(A word about DVD Region 1: Though technically Region 1 DVD’s are used for players in the USA and Canada, many European consumers now own a multi-regional or “upgraded” DVD player that allows playback of Region 1 DVD’s.)

ATTENTION: European customers please check your DVD player brand name and model number for this playback capability. In many cases most European computers can also play Region 1 DVD’s

B) VHS available in SP MODE ®HiFi Stereo Sound is available for ALL countries (NTSC, PAL or SECAM)

3) What is the quality like of the music video Anthologies that this web site offers?

Quality varies from one collection to another based on the original source material. Please e-mail us at Question@MusicVideoResource.com. Having said that, the Anthologies are custom made, professionally edited compilations. It comes with art work on the DVD’s themselves and comes in hard shell standard size case for shipping. It is provided in 2.0 ®Dolby Stereo, in the sp recording mode and is Region 1 (Region 1 is the DVD format for ALL DVD players in the USA and Canada). Also included is a thorough printed list of each and every music video including identifications of different versions where applicable. A wide majority of our DVDs include a start up menu and chapter selections every five minutes through out the duration of the DVD. More of our newer titles contain multi-page menus with chapter selections with images for each and every music video.

4) What are your shipping Rates?

Shipping rates for the USA:

ALL items are sent via FIRST CLASS United States Postal Service (USPS) with optional mailing additions, such as Insurance and Registered if required for an additional fee. Postage is calculated using table rates at checkout to assure we provide you with the most accurate shipping costs to date. Faster methods are available with advanced notice prior to or immediately following the placement of your order

5) Payment Methods:

We prefer to receive payments through PayPal. PayPal allows you to use any major credit card (or your checking account funds) to purchase, and you don’t have to sign up to use their service. With PayPal, your financial information is kept private and safe.

If paying by money order a US Postal Money Order is preferred. If by check (including PayPal’s eCheck), please allow up to 10 business days for your payment to clear before the shipping of your order commences.

Please contact us here to request the use of alternative forms of payment.

6) What other payment methods do you accept other then PayPal?

Alternate Payment methods in the USA:

We accept Money orders, Personal checks (10 day grace period before order is shipped), cashier’s check or cash via delivery confirmation with registered mail

Alternate Payment methods for ALL other countries:

We accept Western Union Money Orders ONLY (no transfers of any kind), Money Orders, Cash via registered mail only and Canadian and Japan collectors can pay via International Postal Money Orders.

If you are mailing your payment in the post you will receive our payment address at the end of the transaction process.

6) What Is Your refund Policy?

ALL defective or damaged DVDs will be replaced with the same title at no charge to the client provided that the original defective DVD is shipped back to us via media mail, which will be reimbursed after receipt. If you have a very old DVD player, it may not play these discs. Generally, we do not offer refunds for obvious reasons given the rarity of the material. Refunds are handled on a case by case basis and shipping is non-refundable for the original shipment cost.

Thank you all for visiting our “FAQ” page and we hope you’ll join us a s a member of Music Video Resource