FAQ

1) Security:

Protecting your privacy and safeguarding your payment information are our highest priorities. All online transactions are processed through encrypted, secure servers using current, industry-standard security protocols, with systems maintained and updated regularly. This ensures that your personal and payment data are protected during transmission and cannot be viewed by unauthorized parties. Our payment processing partners employ comprehensive security controls designed for confidentiality, fraud prevention, and data protection, providing a secure and reliable checkout experience. We do not sell, share, or disclose your personal information to any third parties. Your data is used solely for the purpose of completing your transaction and servicing your account, in strict respect of our customers’ privacy.

Feel free to review how Scamadviser rates MVR’s safety as a website. LINK

2) Besides the USA, where can I play these DVD’s and Blu-ray’s?

ALL DVD and Blu-ray titles are available in REGION 0 (PLAYABLE ON ALL DVD or Blu-ray PLAYERS WORLDWIDE):

ALL DVD and Blu-ray titles have ®Dolby Digital Stereo 2.0 and selected items are available in 5.1 Surround

3) Important information about MVR products.

The items offered at MVR are of promotional DVD’s and Blu-ray’s that are in part created by the various record companies in additional to production companies and are used for marketing purposes and general visual promotion of the particular music videos of the said band or artist. They are 100% OFFICIAL copies that have been acquired directly from mainly Record Companies, Director’s Reels and the artists/bands that produced them.

All releases, licenses, clearances as well as promotional considerations are courtesy of one or more of the following: record companies, directors, the specified band or artist or managers. Any and all of which have submitted the material for the intent of visual marketing as it pertains to physical media releases such as CD, vinyl, audio cassette tapes, downloads all of which are with the intent of purpose of promotion.

When you purchase this Record Company sourced DVD or Blu-ray format you are purchasing only the physical disc and agree that you are NOT purchasing rights to the music or the right to copy and/or redistribute any of the material you receive. This is a Promotional DVD and/or Blu-ray of an official music video compilation reel and is NOT a bootleg. You are paying for the original archiving process that began well over 40 years ago in addition to production time, handling and software. The music itself is free and is meant to be shared and used for Promotional, research and or Marketing Use Only. The music is provided on a promotional only basis by the Record Label, band/artist and is intended solely to increase the promotion, marketing and sales of said band or artist via marketing of a “Music Video Anthology” or “Video Archive” DVD or Blu-ray. It is important to understand that when purchasing this DVD or Blu-ray that you are NOT receiving any fair use rights to the music as you do when you purchase a regular download, CD or vinyl album.

4) What is the quality like of the music video Anthologies that this web site offers?

Quality varies from one music video collection to another based on the original source material. Keep in mind we are discussing footage that can be as old as the 1950s up to as late as last month. Having said that, the earliest source material starts at 240p and 480P (which some of you will know is standard VHS and S-VHS quality) and ranges across all variables up to and including 1080p HD.

Please e-mail us at Question@MusicVideoResource.com with your specific questions.

The Music Video Collections we offer (that we’ve titled “Anthology”) are custom-made, professionally edited compilations. They come with artwork on the DVDs or Blu-rays themselves and are provided in clear, circular, hard-shell plastic cases for shipping. Some specific titles do include full-size DVD and Blu-ray cases with artwork. If such cases exist for a particular title you’re interested in, additional photographs will be provided on that same item page. If you do not see the full-size images, this means that you’ll receive the above-mentioned circular case.

They are provided in 2.0 Dolby Digital Stereo and are Region 0 (for all DVD and Blu-ray players worldwide). Also available is a thorough printed list of each and every music video, including identifications of different versions where applicable. This information can be easily copied and pasted into a Word document from our provided detailed track listing online for each and every single DVD/Blu-ray that we have available on this website.

It is also important to set realistic expectations when ordering these collections. One of the most common issues is that our clients understandably become very excited and occasionally expect uniform, modern, high-definition quality across every single music video. While we fully understand that expectation, it is not technically possible given the nature of this type of archival material. These Music Video Collections—referred to as “Anthology” sets—are among the most complete compilations available anywhere in the world for these specific artists and bands, often spanning a minimum of 10 years and in many cases 40+ years of material sourced from around the world.

Because of this, the quality will naturally vary from one video to another depending on the original source material at the time of production. Expecting a consistent, modern, perfectly restored quality throughout an entire historical compilation is not realistic, and more importantly, is not representative of what this type of archival collection can physically be. Our goal at the time of production is always to source and present the best available quality footage accessible for each individual video.

A wide majority of our DVDs and Blu-rays include a startup menu and chapter selections throughout the duration of the DVD. Most of our newer titles contain multi-page menus with exact chapter selections with images for each and every music video.

5) What are your shipping rates and policies?

WE SHIP DAILY from the USA to ALL COUNTRIES WORLDWIDE GLOBALLY MONDAY through FRIDAY. ALL orders are sent SAME DAY if ordered before 3:00 PM E.S.T. and your order comes with a FREE complementary MVR DVD and Blu-ray Catalog!

Shipping rates for the USA and ALL Other countries: ALL items are sent via GROUND ADVANTAGE Air Mail via the United States Postal Service (USPS). If you contact us prior to placing your order, we can arrange optional mailing additions, such as Priority Mail, Express Mail, Insurance and/or Registered Mail if required for an additional fee. If you have a specific shipping preference such as UPS Next Day or similar this will also require an additional fee and should be requested prior to ordering if possible.

ALL shipping is calculated using table rates at checkout to assure we provide you with accurate shipping costs to date. Unlike our competitors that charge super reasonable prices on items only to price gouge you on shipping at the last step of the purchase process and then use “media mail” as a shipping method. That’s not who we are at MVR. We ship via USPS GROUND ADVANTAGE in the USA and 1st Class Air Mail WORLDWIDE. As previously mentioned, we offer SUPER FAST turnaround! Most orders shipped with in 24 to 48 hours a SAME DAY if ordered prior to 3 PM Eastern standard time. ALL shipping is non-refundable. Please note: should you provide us with an incomplete/wrong address and your order is sent back to MVR you will be required to pay for shipping once again to re-ship to you. Should you change your mind and not want to follow through with paying for shipping a second time you will be refunded only the cost of the item not the original shipping. If. you cancel an order in less than 24 hours and would like a refund we will charge you a full refund minus a $5 restocking fee for each item ordered.

6) Payment Methods:

All of our pricing is in US Dollars. We prefer to receive payments through our secure credit card processing server which is used WORLDWIDE and has been in business with MVR for nearly two decades. It will allow you to use any major credit card to make your purchase. You don’t have to sign up to use their service nor are you redirected to any site during payment. In other words, the processing server is integrated into the ordering process and we never see your financial information as it is kept private and confidential.

When purchasing on MVR using an Apple iOS device such as iPhone or iWatch you will have an additional option to checkout using Apple Pay (only if you have setup Apple Pay). In addition, you can use Apple Pay with Mac OS Sierra and the new touch pad (only if you have setup Apple Pay). You will need to select your address and select which credit card or debit card you want to use for the purchase. MVR also supports Google Payment Request. Our customers can use mobile phones with supported browsers such as Chrome to make purchases easier and faster.

7) What other payment methods do you accept?

Alternate Payment methods in the USA:

We accept Money orders. If paying by money order, a “US Postal Money Order” is the only money order we will accept. Cashier’s check or cash via delivery confirmation with registered mail. We do NOT accepts personal checks of any kind.

Alternate Payment methods for ALL other countries:

We accept Western Union Money Orders ONLY (no transfers of any kind), Cash via registered mail only and Canadian and Japan collectors can pay via International Postal Money Orders. We do not accept personal checks of any kind.

If you are mailing your payment in the post you will receive our payment address at the end of the transaction process.

Please contact us here to request the use of alternative forms of payment. If you have a specific payment method you’d prefer to use simply email us and we will make any arrangements necessary for your convenience. We do not accept personal checks of any kind.

8) What Is Your cancellation/refund Policy?

ANY ORDER CANCELLATIONS ON THE SAME DAY OR WITH IN 24 HOURS OF PURCHASE AND/OR PRIOR TO SHIPPING WILL BE CHARGED $5.00 PER ITEM CANCELLATION FEE WHICH INCLUDES OUR RESTOCKING AND MATERIALS COST.

ALL defective or damaged DVDs will be replaced with the same title at no charge to the client provided that the original defective DVD is shipped back to us via media mail, which will be reimbursed after receipt. This is under the assumption we have determined in advance that the DVD is in fact defective and that the issue is NOT a compatibility problem with your particular DVD player.

PLEASE NOTE PLAYBACK ISSUES: If your DVD player is old, these discs may not play. In general, the older the player (about 3–5 years or more), the more likely you are to have compatibility problems with some DVDs. This also applies to Xbox and PlayStation consoles, portable DVD players (which are not recommended), and external disc drives, which often develop playback issues after a few years. Simply put: new players usually play most DVDs, but as players age—especially if the lens has never been cleaned—they become less reliable and may stop reading certain discs. If you’ve never cleaned your DVD player’s lens, we recommend this affordable cleaner: LINK

Original shipping fees are non-refundable, and return shipping to MVR is never covered. Due to the rarity of the material, refunds are generally not offered. Any refund request must be made within 30 days of purchase (U.S.) or 40 days of purchase (international)—the clock starts on the purchase date, not delivery date. If a refund is approved, it is case by case and requires all original items in their original packaging. All shipping costs are non-refundable.

Please note: Your return should be sent to, and will be processed in New York, NY USA and if needed you can leave an optional detailed text or voice mail at (984) 444-9454 however we prefer you simply text or email us as we check multiple times daily. Any questions regarding a return can be sent directly to Question@MusicVideoResource.com (please include your Full Name, Title/Titles of items and Order Number). Again, we check our inbox at least a few of times every 24 hours.

Thank you all for visiting our “FAQ” page and we hope you’ll join us as a member of Music Video Resource