FAQ

1) Security:

Privacy and security are our highest priorities. To preserve security, we require that all online transactions be processed with the latest technology under our secure server. This way, you can rest assured that your private information is unable to be viewed during transfer by ANYONE on the internet — not even us. Our credit card processing services incorporates a wide array of features and tools that ensure “privacy, prevention, and protection” — allowing your online shopping experience to be the most safe and secure one. We do NOT offer/sell your information to ANY third party as we respect the privacy of all our MVR clients.

2) Besides the USA, where can I play these DVD’s?

ALL titles are available in the following formats:

A) DVD Region 1 ®Dolby Stereo 2.0 and selected items 5.1 Surround

A word about DVD Region 1: Though technically Region 1 DVD’s are used for players in the USA and Canada, many European consumers now own a multi-regional or “upgraded” DVD player that allows playback of Region 1 DVD’s.

Explanation: NTSC (Region 1) and PAL (Region 2) are 2 different types of DVD formats. NTSC (Region 1) are playable in all United States, Canada, Bermuda, Caribbean and US Territories DVD players. PAL (Region 2) are playable in Europian DVD players. But that doesn’t mean that if you live in Europe you wont be able to play NTSC (Region 1) DVDs which is what we offer.

Some DVD players can play BOTH kinds of DVD formats (they are called Multi-Region or “Region Free” DVD players). They are also known as “reconditioned DVD Players” in Europe. Check your brand name and model number on google.com to see if your DVD Player can be “reconditioned” and converted to Multi-Regional (or ALL Regions) if you don’t already own one. If a hack is available they will show you the procedure using your remote control. Usually this is done by a series of pressing different buttons on your remote. Region free DVD players at this point in 2018 should cost you no more than 50 UK Pounds/Euros so it may be worth the investment if you can’t hack your current DVD Player.

ATTENTION: European customers please check your DVD player brand name and model number for this playback capability. In many cases most European computers can also play Region 1 DVD’s

B) VHS available in SP MODE ®HiFi Stereo Sound is available for ALL countries (NTSC, PAL or SECAM)

 

3) Important information about MVR products.

The items offered at MVR are of promotional DVD’s that are created by the various record companies in additional to production companies that are used for marketing purposes and general visual promotion of the particular music videos of the said band or artist. They are 100% OFFICIAL copies that have been acquired directly from mainly Record Companies, Director’s Reels and the artists/bands that produced them.

All releases, licenses, clearances as well as promotional considerations are courtesy of one or more of the following: record companies, directors, the specified band or artist or managers. Any and all of which have submitted the material for the intent of visual marketing for the on line download, vinyl or CD for the purposes of promotion.

When you purchase this Record Company sourced DVD format you are purchasing only the physical DVD and agree that you are NOT purchasing rights to the music or the right to copy and/or redistribute any of the material you receive. This is a Promotional DVD of an official music video compilation reel and is NOT a bootleg. You are paying for production time, handling and software. The music itself is free and is meant to be shared and used for Promotional and or Marketing Use Only. The music is provided on a promotional only basis by the Record Label, band/artist and is intended solely to increase the promotion, marketing and sales of said band or artist via marketing of this DVD. It is important to understand that when purchasing this DVD that you are NOT receiving any fair use rights to the music as you do when you purchase a regular album.

 

4) What is the quality like of the music video Anthologies that this web site offers?

Quality varies from one collection to another based on the original source material. Keep in mind we are discussing footage that can be as old as the 1970’s up to as late as last month. Having said that, source material starts at 480P (which some of you will know is standard VHS quality) and rages all the way up to 1080p HD. Please e-mail us at [email protected] with your specific questions. The Music Video Collection we offer (that we like to call “Anthology”) are  custom made, professionally edited compilations. It comes with art work on the DVD’s themselves and comes in hard shell standard size case for shipping. It is provided in 2.0 ®Dolby Stereo, in the sp recording mode and is Region 1 (Region 1 is the DVD format for ALL DVD players in the USA and Canada). Also included is a thorough printed list of each and every music video including identifications of different versions where applicable. A wide majority of our DVDs include a start up menu and chapter selections every five minutes through out the duration of the DVD. More of our newer titles contain multi-page menus with exact chapter selections with images for each and every music video.

5) What are your shipping Rates?

Shipping rates for the USA:

ALL items are sent via FIRST CLASS United States Postal Service (USPS) with optional mailing additions, such as Insurance and Registered if required for an additional fee. Postage is calculated using table rates at checkout to assure we provide you with the most accurate shipping costs to date. Unlike our competitors we don’t charge super reasonable prices on items only to price gauge you on shipping at the last step of the purchase. That’s not who we are at MVR. Faster methods are available with advanced notice prior to or immediately following the placement of your order. Most orders shipped with in 48 hours and shipping is non-refundable

 

6) Payment Methods:

We prefer to receive payments through Stripe which is used WORLDWIDE. Stripe allows you to use any major credit card to make a purchase. You don’t have to sign up to use their service nor are you redirected to any site during payment. In other words, Stripe is integrated into the MVR website. With Stripe your financial information is kept private and safe.

When purchasing on MVR using an Apple iOS device such as iPhone or iWatch you will have an additional option to checkout using Apple Pay (only if you have setup Apple Pay). In addition, you can use Apple Pay with Mac OS Sierra and the new touch pad (only if you have setup Apple Pay). You will need to select your address and select which credit card or debit card you want to use for the purchase.

MVR also supports Google Payment Request. Our customers can use mobile phones with supported browsers such as Chrome to make purchases easier and faster.

If paying by money order, a US Postal Money Order is preferred. We do NOT accepts personal checks of any kind

Please contact us here to request the use of alternative forms of payment.

 

7) What other payment methods do you accept other then Stripe?

Alternate Payment methods in the USA:

We accept Money orders, cashier’s check or cash via delivery confirmation with registered mail

Alternate Payment methods for ALL other countries:

We accept Western Union Money Orders ONLY (no transfers of any kind), Money Orders, Cash via registered mail only and Canadian and Japan collectors can pay via International Postal Money Orders.

If you are mailing your payment in the post you will receive our payment address at the end of the transaction process.

 

8) What Is Your refund Policy?

ALL defective or damaged DVDs will be replaced with the same title at no charge to the client provided that the original defective DVD is shipped back to us via media mail, which will be reimbursed after receipt. Your original shipping cost paid at time of original purchase is non-refundable. PLEASE NOTE: If you have a very old DVD player, it may not play these discs. Generally, we do not offer refunds for obvious reasons given the rarity of the material. Refunds are handled on a case by case basis and the original shipping cost paid is non-refundable. Your return is processed in New York, NY 10128 USA and if needed you can leave an optional voice mail at (984) 444-9454. Any questions regarding a return can be sent directly to [email protected] (please include your Full Name and Order Number). We check our inbox at least a couple of times every 24 hours.

Thank you all for visiting our “FAQ” page and we hope you’ll join us as a member of Music Video Resource